At Terra System Labs Pvt. Ltd. (referred to as "we," "us," or "our"), we are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of information that we gather from users of our website https://terrasystemlabs.com/, and other services we provide. We encourage you to read this policy carefully to understand how we handle your information.Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.
Information We Collect
We collect various types of information from and about users of our website and services, including:
- Personal Identification Information: We may collect information that can be used to identify you, such as:
- Name
- Email address
- Phone number
- Mailing address
- Company name and position (if applicable)
- Technical Data: We automatically collect certain information when you visit our website, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited
- Time and date of visits
- Clickstream data (the sequence of pages you visit)
- Usage Data: We may collect information about how you interact with our website and services, including:
- The time spent on each page
- The features used
- Any error messages encountered
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand user behavior and improve our services. For more details, see the Cookies section below.
How We Use Your Information
The information we collect is used for various purposes, including:
- Service Delivery: To provide, operate, and maintain our website and services.
- Account Management: To process transactions, manage your account, and communicate with you regarding your account status.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
- Marketing and Promotions: To send you information about our products, services, and promotions that may be of interest to you. You may opt-out of receiving marketing communications at any time.
- Personalization: To personalize your experience on our website, tailoring content and advertisements to your interests.
- Analytics: To analyze usage trends and improve our website, products, and services, ensuring they meet user needs effectively.
- Compliance: To comply with legal obligations and enforce our policies and agreements.
Legal Basis for Processing Personal Data (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent: You have given consent for us to process your personal data for one or more specific purposes.
- Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for the purposes of our legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, contractors, or service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and customer support. These parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- For Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests. This may include cooperating with law enforcement and regulatory agencies as required by law.
- In Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal data may be transferred as part of that business transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. This includes implementing physical, electronic, and procedural safeguards in accordance with industry standards. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Rights Under GDPR
If you are a resident of the EEA, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccuracies in your personal information.
- Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain information.
- Restriction of Processing: You have the right to request the restriction of our processing of your personal data under certain circumstances.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request the transfer of that data to another controller.
- Objection: You have the right to object to our processing of your personal data under certain circumstances.
- Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. Cookies help us recognize your browser, capture certain information, and understand how you interact with our website. You can control cookie settings through your browser preferences, but please note that disabling cookies may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the effective date at the top. We encourage you to periodically review this policy for the latest information on our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Terra System Labs Pvt. Ltd.
Address: BHIVE Premium, No.467/468, Krishna Temple Road Indira Nagar, Bangalore, India-560038
E-Mail: skumar@terrasystemlabs.com
Mobile: +91-7352000087
